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Fixed LTE Terms and Conditions 

In addition to these Terms and Conditions, the use of LTE is subject to the following:

 

1. General Terms and Conditions

2. Privacy Policy

3. Acceptable Use Policy;

4. Terms and Conditions applicable to a specific promotion.

5. The abovementioned terms and conditions, and policies are available and accessible on the website of the provider

 

  • The F-LTE 30GB/30GB package will be discontinued effective 1st April 2022. All clients who have already applied will remain however this package is not to be advertised any longer for new clients. 

  • All F-LTE package, effective 1st April, will include, as before, the free to use router however the client will now have to pay a ONCE OFF ACTIVATION FEE of R199 upfront on application along with their first months subscription.

  • The standard inclusive (Anytime and Night Express Data) That remains unused at the end of the billing cycle will carry over once. This includes Top up values.

  • The F-LTE data with the earliest expiry will deplete first, in the following sequence:

    • ​Night Express Data (only between 00:00 and 05:59)

    • Unused Top-up data

    • Monthly any-time data rolled over from the previous month

    • Monthly any-time data allocated for that month

  • All Rica protocols will remain, client must providehis full name, Surname, proof of address (no older than 3 months) and ID Document for the Rica of the sim card.

  • The sim card will be activated between 2-24hours after Supersonic has received the documentation and the router being delivered to the client.

  • The sim card and router are location locked to the GPS co-ordinated provided by the client on application.

  • Customers who sign up for the F-LTE service has the right to a cooling off period of 5 days from date of activation at which time the client can cancel, for whatever reason, without penalty, subject to returning all hardware received as part of the agreement and payment of sim, delivery and activation cost.

  • Activation cost covers the delivery and activation of the initial router and sim.

  • Standard clawbacks will be applicable when client cancels, relocates or migrates.

  • Customers will be liable to pay Supersonic the replacement value of the router at the time, in the event of loss or theft, thereof.

  • In the event of theft or loss of a router and/or SIM card, the Customer has a statutory obligation to report such loss or theft to the South African Police Services immediately, and to request Supersonic to suspend such SIM Card.

  • The Customer will be liable for repair or replacement cost to faulty equipment if the damage to the equipment is user induced at the cost of R10 per sim and R250 for delivery charges.

  • Subject to meeting all the requirements of the application, billing will be triggered once the sim card is activated. Customers will be billed in ADVANCE.

  • Customers activated during the month will be billed a pro-rata from the date of activation and the pro-rata will be billed on the first allocated debit order date i.e

    • Client applies on the 15 March (client will be billed pro-rata)

    • Client will pay upfront which will cover the month of April

    • The first debit order will be the pro rata only and the next full month debit will be 1st May​

  • Clients will be billed in advance for any additional hardware/services, including Top up data.

  • Customers must pay amounts into Supersonic Bank account within 2 business days after invoice received. Clients carry the responsibility of the transaction between banks until such time it reflects in Supersonics account.

  • Supersonic will charge the client a debit order return fee of R11,50 ex vat for each failed transaction.

  • Supersonic reserves the right to automatically change the payments method to cash after two consecutive Debit Orders are unsuccessful, also resulting in services being suspended until such time that full outstanding amounts are paid.

  • There will be no allowance for transfer of ownership.​

  • Customers may migrate from F-LTE to any other Supersonic service such as Fibre, 5G and Airfibre subject to availability and feasibility of the application in the applicable area.

  • Data caps are non-transferable between carrier technologies. Customer will forfeit all available unexpired data for the price plan migrated from.

  • For upgrade and downgrades there are no penalties and the client must notify Supersonic by the 20th of the month for it to be effective on the 1st of the following month.

  • The customer can retain their accumulated data when upgrading or downgrading if it is within the same spectrum e.g. capped FLTE 120GB to capped FLTE 200GB.

  • Customers who change their physical location from an area in coverage to another in coverage must notify Supersonic 30 days in advance with update GPS coordinates for the necessary adjustments to be made. Clients are only allowed to move 3 times within a annual cycle.

  • If a client moves to an area with no FLTE coverage, they will have to cancel and the applicable cancellation clauses are applied.

  • Customers can cancel with Supersonic with one calendar month’s notice. This CANNOT be done by the dealer under any circumstance. Cancellation emails from client must be sent to cancellations@supersonic.co.za.

  • Customers are liable, on cancellation, to return all hardware to Supersonic at their own cost, in an acceptable and working condition, failure to do so will ensure the client will get billed the replacement value of the router.

  • Cancellation within six month from initial activation will encur an additional prorata charge Eg. Cancellation in month 4 will result in an additional charge of R200 in vat.

  • For CUSTOMER queries in respect please advise the client as follows:

T’s and C’s Specifically for UNCAPPED FLTE ONLY

  • Activation of sim card will take place 24 hours after deliver of hardware.

  • Sims will be location locked, same rule applies as per Standard FLTE.

  • The Uncapped LITE will include a FAIR USAGE POLICY (FUP) of 400GB and the Uncapped Premium will include a FUP of 1TB after which the customer will be throttled to 2MBPS for the remainder of the month.

  • On application client will pay a ONCE OFF APPLICATION FEE OF R199 including the first months subscription.

  • The contract will stay on a month- to – month term until cancelled by either party (not dealer)

  • Client has a right to a 5 day cooling off period in which they can cancel without penalty subject to the return of all equipment, etc.

T’s and C’s Specifically for 5G UNCAPPED ONLY

  • Activation fee R399 once off upfront including first month’s subscription.

  • All routers are on a Free-to-use Bases.

  • Fair Usage Policy uncapped Lite 400GB and Premium at 1TB after which client will be throttled to 2Mbps until the new month.

  • Rica protocols required for application and activation of services i.e. Name, surname, ID document and proof of address (no older than 3 months).

  • Sim and router will be location locked to the GPS co-ordinates provided on the application.

  • Standard router for 5G will be Huawei CPE Pro2 and the ZTE MC801

  • Client has the right to a 7 day cooling off period, in which time client can cancel for whatever reason with no penalties subject to the return of all hardware provided in a decent and workable manor.

  • Faulty sims will be replaced at a cost of R10 and deliver charge of R250 if the damage is user induced. Supersonic has the right to replace faulty Routers with refurbished equipment.

  • Customers activated during the month will be billed a pro-rata from the date of activation and the pro-rata will be billed on the first allocated debit order date i.e.

    • Client applies on the 15 March (client will be billed pro-rata)

    • Client will pay upfront which will cover the month of April

    • The first debit order will be the pro rata only and the next full month debit will be 1st May​

  • Data Caps are non-transferable between carrier technologies and client will forfeit their data for the plan they are migrating to.

  • Upgrades and downgrades, customer will notify Supersonic by the 20th of the month for the 1st of the following month. No penalties for upgrades and downgrades.​

  • If a client relocates they will have to notify Supersonic 30 days in advance for the necessary adjustments to be made to avoid location lock on their device.

  • Cancellation of contract is under standard retention clause of 30 days notice.

  • On Cancellation the client is liable to return all equipment to Supersonic at their own cost within 7 days in a reasonable condition. A collection fee of R250 will be charged to the client if not returned and we will collect the router from the client.

  • Ownership of the account is non-transferable between clients.

FAQ’s

  • Question: Which area’s in SA are covered with MTN 5G

    • Answer: More than 1000 sites are currently on air and MTN expects a 60% population coverage by end 2022.

  • Question: Is any manual configuration required on the router to get 5G service?

    • Answer: No- 5G service is seamless when the router is 5G capable and within 5G coverage.

  • Question: Will 5G speeds be higher that 4G/Lte?

    • Answer: Yes- The 5G spectrum Carrier/s are added or aggregated with LTE carriers to supplement throughput speed.

  • Question: How will I know when 5G services is active?

    • Answer: A LED Light will be visible on the router when the device is connected to 5G